hos·pi·tal·i·ty

The friendly and generous reception and entertainment of guests, visitors, or strangers and the quality or disposition of receiving and treating guest’s and strangers in a warm, friendly, generous way. Well at least that’s the definition of hospitality. But how many times have you been at a restaurant or a bar and the experience is completely ruined because of the terrible service. In my opinion the atmosphere and service is as important as the quality of food or drinks an establishment has to offer. Understanding a few key factors to great service can separate you from the crowd.

In the world of Yelp and online reviews, bad service can be the catalyst for a business to fail. In order to remain hospitable, you have to constantly work on your craft and train your staff to treat people like it’s the last meal or drink they’ll ever have. I’ll discuss a few tactics I’ve learned along the way that can help you succeed in the ever competitive industry that is, hospitality.

  1. RESPECT all of your customers, yes! even the ones you don’t necessarily love.
  2. Consistency is the key to success. Train your staff on standards so customers have great experience every time they come in.
  3. Let your customers be heard. All comments, good or bad are building blocks to better your service.
  4. Value every customer as if it was your last.
  5. Lastly, and most simple. Treat customers how you want to be treated.

Defend, preserve and enhance your business!

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